Our return rate is very low (0.1%), but if you are not entirely satisfied with your purchase, we’re here to help.
Returns
Munin Sports have a 30-day return policy. If for any reason you want to return an item purchased online at muninsports.com, you have the option of returning or exchanging it within 30 days of receiving it.
To be eligible for a return, your item must be disassembled and in the original packaging including all parts, tools, and manual.
You must be able to provide a receipt or proof of purchase. Please note that we do only accept returns if the customer have been in contact with us before returning the goods and received guidelines for the return in advance. Prior to starting any step of the return procedure, please contact support@muninsports.com.
Shipping
Return of goods is at your own expense when returning for a refund. Shipping costs are nonrefundable.
When returning goods, you must ensure that they are securely packaged. You are liable for the package/goods until we receive them. We suggest using a trackable shipping service or purchasing shipping insurance. Please keep your postal receipt and any tracking number, if applicable.
If you cancel your order within the cancellation period, the goods should be returned to our warehouse in Denmark if you are based in Europe:
Skanlog Logistics
Att: Munin Sports
Smedeland 22
2600 Glostrup
Denmark
If you are based in the US please return your unit to:
Munin Sports Inc.
174 Ridge Road
Dayton, NJ 08810
USA
Refunds
When we have received the returned goods and checked that they meet the requirements for your right to cancel, you will receive an e-mail with the details of your returned goods.
We will also notify you if the item met the conditions for the full refund. If the return is approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within a week.
Contact us
If you have any questions please do not hesitate to contact support@muninsports.com.